Southeastern Arizona Behavioral Health Services, Inc.
Case Manager I - Benefits
Reports To: Clinical Supervisor Salary Grade: 18 FLSA: Non-Exempt
Annualized Salary Range: $21,275 to 29,935
Primary Function: Responsible for management of client eligibility status.
Specializations: (Age Specific, Disability, Language, Other Target Populations)
Check All that Apply
__Serious Mental Illness __Adult Substance Abuse
__Adult General Mental Health __Geriatric General Mental Health
__Geriatric Substance Abuse __Child/Adolescent General Mental Health
__Child/Adolescent Substance Abuse
Domestic Violence __Perpetrator __Children/Adolescent __Adult Victim
Bilingual (English/Spanish) _X_Speak _X_Read _X_Write Other Language: _Preferred___
Minimum Qualifications: High school diploma or GED required. Direct case management experience counted towards compensation only. No experience necessary. Must be 21 years of age. Must be able to be able to obtain a DPS Fingerprint Card and pass a MVR release to drive for SEABHS.
Competencies:
• Working knowledge of customer service.
• Knowledge of computer software and ability to adapt to required computer skills, including CMHC and PACE.
• Ability to operate standard office equipment, i.e. copier, fax, and phone system.
• Demonstrate effective stress tolerance.
• Ability to communicate well verbally, in writing, email, and via telecommunication equipment with professional, clients and outside agencies.
• Demonstrates ability to effectively organize, attend to detail, processes, and meet timelines.
• Working knowledge of ethical conduct.
• Knowledge and ability to adhere to cultural competence standards.
• Knowledge and ability to adhere to client confidentiality standards.
• Working knowledge of screening process for eligibility of all areas of contractual or third party billing.
Tasks:
• Interacts effectively and courteously with internal and external customers.
• Adheres to all policies and procedures relevant to position.
• Performs all clerical duties to operate assigned department.
• Assists in education/mentorship of department specific processes.
• Maintains current comprehension of all funding sources, reporting requirements, and procedures.
• Responsible for updating and correcting reports in a timely manner.
• Responsible for screening for appropriate funding for clients.
• Responsible for determining co-pays.
• Responsible for initial visit with client to obtain necessary signatures for intake/assessment.
• Responsible for updating client eligibility and demographic information, on an as need basis.
• Responsible for processing SMI terminations where applicable
• See Working Conditions.
• Performs other duties as assigned.
Accountability: Case Manager I - Benefits, will work under the immediate supervision of Administrative Support Coordinator/Administrative System Manager/Program Coordinator, following detailed instructions and policies and procedures. This position holds no supervisory responsible, responsible for own work only.
Behavioral Skills Required:
• Coping: Able to maintain a mature, problem-solving attitude while dealing with interpersonal conflict, hazardous conditions, personal rejection, hostility, or time demands.
• Spoken Communications: Able to clearly present information through the spoken word; influence or persuade others through oral presentations in positive or negative circumstances; listen well.
• Assertiveness: Able to maturely express one's opinions and feelings in spite of disagreement; accurately communicate to others regardless of their status or position.
• Energizing: Able to create positive energy (motivation) in both individuals and groups.
• Ability to Accept Direction: Able to relate to routine operations in a manner that is consistent with existing solutions to problems; to conform to established policies and procedure; log work activities/
• Alertness: Able to be attentive to all aspects of the environment, while working; to monitor environment during routine activity.
• Goal Setting: Able to define realistic, specific goals and objectives; to prioritize objectives.
• Written Communication: Able to write clearly and effectively present ideas and to document activities; to read and interpret written information.
• Interaction: Able to communicate with others in a warm and helpful manner while simultaneously building credibility and rapport.
• Empathic: Ability to remain objective and not become judgmental in varying scenarios
• Creativity: Able to develop unique and novel solutions to problems; use intuition and a new way of thinking to give birth to new ideas; to present information in an attention-getting and interesting manner.
• Versatility: Able to modify one's own behavioral style to respond to the needs of others while maintaining one's own objectives and sense of dignity.
• Team Building: Able to work with people in such a manner as to aid in building high morale and group commitments to goals and objectives.
• Decision Making and Problem Solving: Able to take action in solving problems while exhibiting judgment and a realistic understanding of issues; able to reason; even when dealing with emotional topics.
• Client/Customer Service Orientation: Demonstrates concern for meeting internal and external customers' need in a manner that provides satisfaction for the customer within the resources which can be made available and anticipates additional needs of customers.
• Adaptability/Flexibility: Adapts easily to change, sees the merits of differing positions, and adapts own positions and strategies in response to new information or changes in a situation.
• Personal Growth/Attention to Development: Desires to improve and develop self; sets own development challenges and volunteers to learn.
• Reliability: Instills confidence in others due to proven consistent and positive outcomes.
• Initiative: Evaluates, selects, and acts on various methods and strategies for solving problems and meeting objectives before being directed or forced by events; self-directed rather than passively complying with instructions or work orders.
• Teamwork and Collaboration: Able to develop cooperation and collaborative work efforts toward solutions which generally benefit all involved parties.
Cognitive Requirements: Job requires interpretation of information in addition to basic verbal/written communication skills and reading/comprehension of job-related paperwork.
Continuous Education: Employees will be expected to participate in continuous learning,
Competence building and maintenance of skills. New employees are required to complete (48) hours of skill training the first year and (24) hours per year thereafter.
Physical Requirements:
• Use a Personal Computer of telephone over five hours a day
• Occasional reaching, bending, stooping, kneeling or crouching
• Frequent standing or moving throughout facility
• Light physical effort (infrequent lift/carry up to 25 pounds)
• Ability to operate a motor vehicle
Working Conditions:
• Work is performed in structured environments, office, community, client’s homes and a variety of settings. When dispatched to private homes, provisions for safety are prearranged. Working hours are flexible in order to ensure accessible services to clients, families and other agencies (i.e. some meetings may occur after 5 p.m., etc.). Working conditions with some disagreeable factors present such as poor ventilation, uneven temperature, excessive noise, or exposure to external elements.
Performance Metrics:
• Intent to Intake within 7 days.
• All intakes 100% screened for AHCCCS eligibility by next business day.
• AHCCCS application completed within 5 business days.
• Enrollment within 24 hours of intake for crisis.
• Intake to data entry within 72 hours of process.
• Yearly financial updates 100% per contract
• Coordination of benefits timely and accurately with all third parties.
• Management of client’s funds.
Computer Skill Requirements:
• Basic Windows
• Basic Word
• Knowledge of Email functions, contacts and calendars
Career Ladder:
• Case Manager II
• Clinical Associate
• Licensed Clinician
Career Ladder Traits:
• Analytical/ Problem Solving
• Self Motivated
• Able to Read System
• Organization Awareness/Resource
• Interested in Personal Growth
• Detail Oriented
Career Ladder Skills:
• Knowledge of Inter-System
• Knowledge of all operational policies
• Basic Contractual Obligation
• Advanced Computer Skills
• Knowledge of all technical office equipment
Developmental Needs for Career Ladder
• Advanced Computer Training
• Proficient in three of four areas represented
• Technical training in basic office equipment trouble-shooting.
Employee's Name (Printed) Supervisor's Name (Printed)
Employee's Signature Date Supervisor's Signature Date
Revised 11/11/09
