Southeastern Arizona Behavioral Health Services, Inc.
Rehabilitation Supervisor
Reports To: Vocational Services Coordinator Salary Grade: 26 FLSA: Non-Exempt
Annualized Salary Range: $29,935 to $46,440
Primary Function: This position is established to serve as part of a team of support for adults and their families enrolled in the behavioral health system. This position oversees the delivery of successful community employment for persons with mental health disabilities. It exists as a key role for the purpose of fulfilling the principles of the Adult Clinical Teams, whose purpose it is to:
“Provide guidance in establishing practice that effectively operationalizes and supports a “team” approach that consistent with Arizona’s Principles of Person-Centered Planning for all adult behavioral health recipients”.
The Principles of Person-Centered Planning are:
? Services are developed with the understanding that the system has an unconditional commitment to its individual
? Services begin with empathic relationships that foster ongoing partnerships, expect equality and respect throughout the service delivery
? Services are developed collaboratively to engage and empower individuals, include other individuals involved in the individual’s live, including meaningful choice, and are accepted by the individual.
? Services are individualized, strength-based and are clinically sound
? Services are developed with the expectation that the individual is capable of positive change, growth and leading a life of value
Specializations: (Age Specific, Disability, Language, Other Target Populations):
(Check all that apply to position)
Check All that Apply
_X_Serious Mental Illness _X_Adult Substance Abuse
_X_Adult General Mental Health __Geriatric General Mental Health
__Geriatric Substance Abuse __Child/Adolescent General Mental Health
__Child/Adolescent Substance Abuse
Domestic Violence __Perpetrator __Children/Adolescent __Adult Victim
Bilingual (English/Spanish) __Speak __Read __Write Other Language: _Preferred___
Minimum Qualifications: Associates degree and 1 year of experience or High School diploma, with 3 years of experience, working with the adult behavioral health system identifying and providing resources for clients.
Competencies:
• Knowledge of development practices for pilot and traditional work programs.
• Knowledge of data management system to track client outcomes.
• Knowledge of Pre-vocational practices.
• Knowledge and application of Americans with Disabilities Act and the Rehabilitation Act.
• Ability to intervene on client/employer issues related to job performance or emerging accommodations, to retain employment for consumer’s on ongoing basis.
• Ability to develop vocational services plan in collaboration with Vocational Services Coordinator.
• Ability to generate business relationships with community leaders, employers and the general public is also required.
Competencies (cont.)
• Ability to effectively lead and provide supervision to Job Crew staff.
• Ability to provide direct skills training to the consumers
• Ability to educate, advocate and influence community leaders, employers, the general public and SEABHS staff as to benefits and opportunity of employing SEABHS consumers.
? Ability to maintain confidentiality of all client matters and handle organizational confidential matters with discretion, and professionalism, providing potential employers with only the consumer’s capabilities.
? Ability to pass fingerprint clearance.
• Ability to adhere to ethical conduct standards.
• Ability to adhere to cultural competence standards.
Tasks:
? Daily operations of SEAWORC
? Provision of on-going supervision of job coaches and crews.
? In coordination with Vocational Services Coordinator, ongoing development of community based employment opportunities for consumers.
? Collaboration on the development of vocational plans.
? Collaborates with both Inpatient and Outpatient teams to identify needs for consumers and communities.
? Conducts vocational assessments for pilot and traditional work programs.
? Conducts staff training and Voc-Rehab orientation as needed.
? Review all written assessment and planning information pertaining to the consumer’s therapeutic service, to ensure a thorough understanding of the consumer’s strengths, support needs, effective support strategies and learning styles.
? Assessment of job/crew placement to determine compatibility for the consumer and employer’s job and identify potential accommodations that may need to be negotiated with the employer.
? Provide first day on the job support for job coaches and consumers on individual placement.
? Conducts weekly on-site follow up and identify any additional support services that might be needed.
? Provide direct skills training to the consumer when possible, as a back up strategy to the natural training processes.
? Provides coverage for job coaches in their absence.
? Consumer employee payroll
? Milestone reporting for crew members.
? Timely and accurate completion of required documentation and report generation
? May provide transportation if determined necessary, with agency vehicles.
? Monitor accreditation and other regulatory requirements for compliance.
? Perform other duties as assigned
Accountability: Employment Solutions Specialist will work in collaboration with and under the supervision of the Vocational Services Coordinator following plan for meeting strategic objective. This position holds supervisory responsibility for job crews and job coaches.
Behavioral Skills Required:
• Coping: Able to maintain a mature, problem-solving attitude while dealing with interpersonal conflict, hazardous conditions, personal rejection, hostility, or time demands.
• Tolerance of Ambiguity: Able to withhold actions or speech in the absence of important information; deal with unresolved situations, frequent change, delays or unexpected events.
• Spoken Communications: Able to clearly present information through the spoken word; influence or persuade others through oral presentations in positive or negative circumstances; listen well.
Behavioral Skills (cont.)
• Assertiveness: Able to maturely express one's opinions and feelings in spite of disagreement; accurately communicate to others regardless of their status or position.
• Energizing: Able to create positive energy (motivation) in both individuals and groups.
• Compliance and Direction: Able to relate to routine operations in a manner that is consistent with existing solutions to problems; to conform to established policies and procedure; log work activities.
• Alertness: Able to be attentive to all aspects of the environment, while working; to monitor environment during routine activity.
• Written Communication: Able to write clearly and effectively present ideas and to document activities; to read and interpret written information.
• Commitment to Task: Able to start and persist with specific courses of action while exhibiting high motivation and a sense of urgency; will to commit to long hours of work and make personal sacrifice in order to reach goals.
• Interaction: Able to communicate with others in a warm and helpful manner while simultaneously building credibility and rapport.
• Perceptivity: Able to interpret verbal and non-verbal behavior; to develop accurate perception and understanding of others’ feelings, needs values and opinions; to be sensitive to and aware of personality differences and conflicts.
• Empathic: Ability to remain objective and not become judgmental in varying scenarios
• Team Building: Able to work with people in such a manner as to aid in building high morale and group commitments to goals and objectives.
• Decision Making and Problem Solving: Able to take action in solving problems while exhibiting judgment and a realistic understanding of issues; able to reason; even when dealing with emotional topics.
• Client/Customer Service Orientation: Demonstrates concern for meeting internal and external customers' need in a manner that provides satisfaction for the customer within the resources which can be made available and anticipates additional needs of customers.
• Adaptability/Flexibility: Adapts easily to change, sees the merits of differing positions, and adapts own positions and strategies in response to new information or changes in a situation.
• Personal Growth/Attention to Development: Desires to improve and develop self; sets own development challenges and volunteers to learn.
• Initiative: Evaluates, selects and acts on various methods and strategies for solving problems and meeting objectives before being directed or forced by events; self-directed rather than passively complying with instructions or work orders.
• Teamwork and Collaboration: Able to develop cooperation and collaborative work efforts toward solutions which generally benefit all involved parties.
• Reliability: Instills confidence in others due to proven consistent and positive outcomes.
Cognitive Requirements: Job requires solid verbal/written communication and the ability to 1) read, comprehend, interpret procedures and moderately complex documents; 2) analyze and resolve difficult human, technical or administrative problems; and 3) interact with senior internal and external personnel on significant matters which often require consideration of activity across organizational functions.
Continuous Education: Employees will be expected to participate in continuous learning,
competence building and maintenance of skills. New employees are required to complete forty-eight hours of skill training the first year and twenty-four hours per year thereafter.
Physical Requirements:
• Use a Personal Computer of telephone up to five hours a day
• Frequent or prolonged travel.
• Occasional reaching, bending, stooping, kneeling or crouching
• Light physical effort (infrequent lift/carry up to 25 pounds)
• Ability to operate a motor vehicle
Working Conditions:
• Work is performed in structured environments, office, community, consumer’s homes and a variety of settings. Working hours may be varied to ensure accessible services to consumers, and meet the needs of the hiring companies. Working conditions with some disagreeable factors present such as poor ventilation, uneven temperature, excessive noise, or exposure to external elements.
Mentor Criteria:
• A mentor will be personable and patient, with good, open communication skills. A mentor will be knowledgeable in SEABHS systems and procedures. A mentor will be a self motivated individual with the ability to positively support their peers.
Mentor Scope of Responsibility:
• A mentor provides side by side, hands on shadowing, with consistent and constructive feedback. The mentor oversees accuracy, as well as verbal and visual skills with on-going communication to the direct supervisor.
Performance Metrics:
• Community placements
• Increase work opportunities for work crews
• Supervisory documentation for Job Coaches
• Timely completion of quarterly reports
Computer Skill Requirements:
• Basic Windows
• Basic Word
• Basic Excel
• Knowledge of Email functions, contacts and calendars
Employee's Name (Printed) Supervisor's Name (Printed)
Employee's Signature Date Supervisor's Signature Date
Revised 11/25/09
