Computer/Mgmt Information Systems: Applications Specialist
Job Description
Southeastern Arizona Behavioral Health Services, Inc.
IT Network Administrator
Reports To: IT Supervisor Salary Grade: 30 FLSA: Exempt
Annualized Salary Range: $38,206 to $53,760
Primary Function: Plan, implement, manage, and administer the SEABHS Local Area Networks and Wide Area Network in a multiple server and multiple operating system environment.
Specializations: (Age Specific, Disability, Language, Other Target Populations)
Check All that Apply
__Serious Mental Illness __Adult Substance Abuse
__Adult General Mental Health __Geriatric General Mental Health
__Geriatric Substance Abuse __Child/Adolescent General Mental Health
__Child/Adolescent Substance Abuse
Domestic Violence __Perpetrator __Children/Adolescent __Adult Victim
Bilingual (English/Spanish) Preferred: __Speak __Read __Write
Minimum Qualifications: Bachelor’s degree in computer science, information science or related field and five years of LAN/Wan administration experience in a Windows environment. Certification as a Microsoft Certified Professional in Windows or certification in Microsoft Certified Microsoft Systems Engineer (MCSE) with administrative experience in Windows environment. OR education and experience equivalent to nine years and certification. Previous experience using CMHC MIS applications and familiarity with the CMHC database structure is highly desirable.
Competencies:
• Adaptability Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation. Develops innovative approaches and ideas.
• Ethics Treats people with respect; Keeps commitments; Inspires the trust of others; Works ethically and with integrity; Upholds organizational values.
• Innovation Meets challenges with resourcefulness; Generates suggestions for improving work; Inspires the trust of others: Works ethically and with integrity; upholds organizational values.
• Job Knowledge Demonstration of technical, administrative, managerial, supervisory, or other specialized knowledge required to perform the job.
• Judgment Displays willingness to make decisions; Exhibits sound and accurate judgment; Includes appropriate people in decision-making process.
• Leadership Inspires and motivates other to perform well; Accepts feedback from others; Gives appropriate recognition to others.
• Oral Communication Speaks clearly and persuasively in positive or negative situations; Planning/Organizing – Prioritizes and plans work activities.
• Knowledge Demonstrates knowledge and application of job relevant Local, State, and Federal laws and regulations; Demonstrates knowledge of contractual agreements between a managed care organization and its providers; Demonstrates knowledge of behavioral health managed care principles and practices.
• Planning/Organizing Prioritizes and plans work activities; Uses time efficiently; Sets goals and objectives; Develops realistic action plans.
• Quality Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Monitors own work to ensure quality.
• Strategic Thinking Develops strategies to achieve organizational goals; Understands organizations’ strengths and weaknesses; Adapts strategy to changing conditions.
• Teamwork Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Contributes to building a positive team spirit.
• Use of Technology Demonstrates required electronic technology skills; Adapt to new technologies; Troubleshoots technological problems; Uses technology to increase productivity; Keeps technical skills up to date.
• Written Communication Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs. Able to read and interpret written information.
• Experience must include MS Exchange Server 2000, Internet/Firewall, Crisco Routers and Switches, MS Windows 2000/NT Server and workstations, TCP/IP network configuration and routing, and in-house cat 5 wiring.
• Experienced in UNIX server hardware and software administration.
Tasks:
• Analyzes, designs, manages, and supports internal local area networks, wide area networks, and external (Internet) access.
• Responsible for installation, configuration, maintenance and upgrades to networked workstations, servers, and routing equipment, including hardware, operating systems, and application software.
• Performs Network trouble shooting to isolate and diagnose problems while maintaining minimal system outages.
• Establishes and maintains network user profiles, user environment, directories, and security.
• Implements and administers organizational wide e-mail system utilizing MS Exchange 2000. Provides procedures and standards regarding proper maintenance and use of this service.
• Designs and executes backup, disaster recovery, and security procedures to ensure privacy, security, and availability of networked resources.
• Ensures IT security and networking policies and procedures are understood and followed by all end-users; trains end-users as required.
• Ensures copyrights and privacy rights are protected.
• Designs and insures maintenance of assets and copyrighted material libraries; establishes hardware and software inventory libraries requirements, with regard to asset management and license copyright protections, and technical support needs for the technical support and programming staff.
• Maintains security and virus protection (external threats): secures network from external and internal threats including unauthorized user and viruses, by configuring access control, intrusion detections, and virus scanning software. Monitors daily or as needed for breaches. Works with HIPAA standards.
• Participates in the planning of infrastructure to support new applications and technologies.
• Participates in performance improvement activities as needed.
• Performs other duties as assigned.
Accountability: The IT Network Administrator works under general direction, within the parameters of agency/funding source policies and procedures.
Behavioral Skills Required:
• Coping: Able to maintain a mature, problem-solving attitude while dealing with interpersonal conflict, hazardous conditions, personal rejection, hostility, or time demands.
• Tolerance of Ambiguity: Able to withhold actions or speech in the absence of important information; deal with unresolved situations, frequent change, delays or unexpected events.
• Decisiveness: Able to make decisions on available information and take action; make commitments and not change decisions when challenged; deal with emergencies as necessary.
• Spoken Communications: Able to clearly present information through the spoken word; influence or persuade others through oral presentations in positive or negative circumstances; listen well.
• Assertiveness: Able to maturely express one's opinions and feelings in spite of disagreement; accurately communicate to others regardless of their status or position.
• Compliance and Direction: Able to relate to routine operations in a manner that is consistent with existing solutions to problems; to conform to established policies and procedure; log work activities.
• Analytical Problem Solving: Able to use a systematic approach in solving problems through analysis of problem and evaluation of alternative solutions; use logic, mathematics or other problem-solving tools in data analysis or in generating solutions.
• Goal Setting: Able to define realistic, specific goals and objectives; to prioritize objectives.
• Written Communication: Able to write clearly and effectively present ideas and to document activities; to read and interpret written information.
• Commitment to Task: Able to start and persist with specific courses of action while exhibiting high motivation and a sense of urgency; will to commit to long hours of work and make personal sacrifice in order to reach goals.
• Interaction: Able to communicate with others in a warm and helpful manner while simultaneously building credibility and rapport.
• Creativity: Able to develop unique and novel solutions to problems; use intuition and a new way of thinking to give birth to new ideas; to present information in an attention-getting and interesting manner.
• Team Building: Able to work with people in such a manner as to aid in building high morale and group commitments to goals and objectives.
• Decision Making and Problem Solving: Able to take action in solving problems while exhibiting judgment and a realistic understanding of issues; able to reason; even when dealing with emotional topics.
• Client/Customer Service Orientation: Demonstrates concern for meeting internal and external customers' need in a manner that provides satisfaction for the customer within the resources which can be made available and anticipates additional needs of customers.
• Adaptability/Flexibility: Adapts easily to change, sees the merits of differing positions, and adapts own positions and strategies in response to new information or changes in a situation.
• Personal Growth/Attention to Development: Desires to improve and develop self; sets own development challenges and volunteers to learn.
• Initiative: Evaluates, selects and acts on various methods and strategies for solving problems and meeting objectives before being directed or forced by events; self-directed rather than passively complying with instructions or work orders.
• Teamwork and Collaboration: Able to develop cooperation and collaborative work efforts toward solutions which generally benefit all involved parties.
• Reliability: Instills confidence in others due to proven consistent and positive outcomes.
Cognitive Requirements: Job requires solid verbal/written skills communication and the ability to: 1) read, comprehend and interpret procedures and moderately complex documents; 2) analyze and resolve difficult human, technical or administrative problems; and 3) interact with senior internal and external personnel on significant matters which often require consideration of activity across organizational functions.
Continuous Education: Employees will be expected to participate in continuous learning, competency building, and maintenance of skills. New employees, specifically, who provide direct services, require forty-eight hours of skill training the first year and twenty-four hours per year thereafter.
Physical Requirements:
• Use of PC, computer terminal and/or telephone over five hours a day.
• Frequent long, irregular hours.
• Frequent and/or prolonged travel.
• Frequent reaching, bending, stooping, kneeling or crouching.
• Frequent heavy physical effort (lift/carry up to 50 pounds)
Working Conditions:
• Office working conditions and working at another service site.
Performance Metrics:
• Customer Service by Survey, internal/external customers 80% satisfaction.
• Down Time versus Up time at 95%
• Timely Response to Customer Service Line based on priorities
Career Ladder:
• IT Supervisor
• MIS Director
Employee's Name (Printed) Supervisor's Name (Printed)
Employee's Signature Date Supervisor's Signature Date
Revised HR 11/18/09
