Southeastern Arizona Behavioral Health Services, Inc.
Case Manager I - Clinical
Reports To: Clinical Supervisor Salary Grade: 18 FLSA: Non-Exempt
Annualized Salary Range: $21,275 through $29,995
Primary Function: This position is established to serve as part of a team of support for consumers and their families/support enrolled in the behavioral health system. It exists as a key role for the purpose of fulfilling The Arizona Vision, which means:
“In collaboration with each consumer and others, Arizona will provide accessible behavioral health services designed to achieve success in school/work, live with their families/support, avoid delinquency and become stable and productive adults. Services will be tailored to the consumer and family/support and provided in the most appropriate setting, in a timely fashion, and in accordance with Agency Recognized Treatment Modalities, while respecting the consumer and family/support’s unique cultural heritage.”
As with all members of our team, this position is expected, above all else, to support services to consumers and families/supports, that meets the following Principles:
? Collaboration with the consumer and family/support
? Emphasis on achieving functional outcomes
? Collaboration with others, including participation in unified assessment, planning and service approaches when consumer or families/supports are involved with multiple systems
? Access for consumers to a comprehensive array of sufficient behavioral health services to meet their needs
? Timeliness
? Services tailored to the consumer and family/support
? Stability in placements
? Respect for the consumer and family/support’s unique cultural heritage
? Independence, and
? Connection to natural supports.
All members of our team are expected to practice in a manner that is consistently mindful of our Arizona Vision and Principles.
Coordinates and monitors services for consumer and family/support as outlined on the individual service plan developed by the FAMILY TEAM Team. Works as a member of the FAMILY TEAM to assess strengths, needs and goals. Assist FAMILY TEAM with clerical, outreach and coordination activities identified in the consumer and family/support service plan. Assists in the coordination of discharge plans. Ensures accurate communications, securing and identification of community resources and appointments and identification of barriers. Reports directly to the Clinical Supervisor at the assigned agency.
Specializations: (Age Specific, Disability, Language, Other Target Populations)
Check All that Apply
__Serious Mental Illness __Adult Substance Abuse
__Adult General Mental Health __Geriatric General Mental Health
__Geriatric Substance Abuse __Child/Adolescent General Mental Health
__Child/Adolescent Substance Abuse
Domestic Violence __Perpetrator __Children/Adolescent __Adult Victim
Bilingual (English/Spanish) __Speak __Read __Write Other Language: __________
Minimum Qualifications: High School Diploma. Must possess a valid Arizona Driver's License. Must become certified in First Aid, CPR and CPI, within six (6) months of hire. Must be able to obtain Fingerprint Clearance. Must be 21 years of age or older.
Competencies:
• Willingness to learn.
• Ability to maintain good consumer relationships, possesses excellent verbal and written communication skills, be able to identify priorities, and problem solve effectively.
• Ability to maintain confidentiality of all client matters and handle organization confidential matters with discretion.
• Demonstrates professional demeanor when representing the agency during community assignments or within team relationships within the agency.
• Basic computer skills.
Tasks:
• Provides persistent community outreach including, but not limited to, client's home, school, work, jail
• Coordinates appointments for consumers and families/supports with informal and formal services and agencies, as needed
• Maintains collaborative relationship with others involved.
• Arranges and/or provides transportation for consumers and family/support members for community services as identified by the FAMILY TEAM Team.
• Getting releases/school records/gather and maintaining documentation of contact with consumer and family/support and the services received/provided.
• Assists in strengthening/building continuum of care of services including informal support for FAMILY TEAM teams.
• Provide other case management, health promotion, living skills services as determined by the FAMILY TEAM team.
• Coordinates care for consumer receiving meds only services by linking ongoing with psychiatrist, family/support, consumer and others involved with services.
• Co-facilitates recovery groups.
• See Working Conditions.
• Other duties as assigned
Accountability: Case Manager I works under immediate supervision, following detailed instructions. The Case Manager I is responsible for own work only; no supervisory responsibility for people, projects or functions.
Behavioral Skills Required:
• Coping: Able to maintain a mature, problem-solving attitude while dealing with interpersonal conflict, hazardous conditions, personal rejection, hostility, or time demands.
• Tolerance of Ambiguity: Able to withhold actions or speech in the absence of important information; deal with unresolved situations, frequent change, delays, or unexpected events.
• Spoken Communications: Able to clearly present information through the spoken word; influence or persuade others through oral presentations in positive or negative circumstances; listen well.
• Assertiveness: Able to maturely express one's opinions and feelings in spite of disagreement; accurately communicate to others regardless of their status or position.
• Energizing: Able to create positive energy (motivation) in both individuals and groups.
• Compliance and Direction: Able to relate to routine operations in a manner that is consistent with existing solutions to problems; to conform to established policies and procedure; log work activities.
• Alertness: Able to be attentive to all aspects of the environment, while working; to monitor environment during routine activity.
• Goal Setting: Able to define realistic, specific goals and objectives; to prioritize objectives.
• Written Communication: Able to write clearly and effectively present ideas and to document activities; to read and interpret written information.
• Commitment to Task: Able to start and persist with specific courses of action while exhibiting high motivation and a sense of urgency; willing to commit to long hours of work and make personal sacrifice in order to reach goals.
• Interaction: Able to communicate with others in a warm and helpful manner while simultaneously building credibility and rapport.
• Perceptivity: Able to interpret verbal and non-verbal behavior; to develop accurate perception and understanding of others' feelings, needs, values, and opinions; to be sensitive to and aware of personality differences and conflicts.
• Empathic: Ability to remain objective and not become judgmental in varying scenarios
• Versatility: Able to modify one's own behavioral style to respond to the needs of others while maintaining one's own objectives and sense of dignity.
• Team Building: Able to work with people in such a manner as to aid in building high morale and group commitments to goals and objectives.
• Client/Customer Service Orientation: Demonstrates concern for meeting internal and external customers' need in a manner that provides satisfaction for the customer within the resources which can be made available and anticipates additional needs of customers.
• Adaptability/Flexibility: Adapts easily to change, sees the merits of differing positions, and adapts own positions and strategies in response to new information or changes in a situation.
• Personal Growth/Attention to Development: Desires to improve and develop self; sets own development challenges and volunteers to learn.
• Reliability: Instills confidence in others due to proven consistent and positive outcomes.
• Initiative: Evaluates, selects, and acts on various methods and strategies for solving problems and meeting objectives before being directed or forced by events; self-directed rather than passively complying with instructions or work orders.
• Teamwork and Collaboration: Able to develop cooperation and collaborative work efforts toward solutions which generally benefit all involved parties.
Cognitive Requirements: Job requires interpretation of information in addition to basic verbal/written communication skills and reading/comprehension of job-related paperwork.
Continuous Education: Employees will be expected to participate in continuous learning,
Competency building and maintenance of competency skills. New employees, specifically, who provide direct services, require forty-eight hours of in-service training the first year and twenty-four hours per year thereafter.
Physical Requirements:
• Use a Personal Computer of telephone up to five hours a day
• Frequent long, irregular hours
• Frequent and/or prolonged travel
• Occasional reaching, bending, stooping, kneeling or crouching
• Frequent standing or moving throughout facility
• Light physical effort (infrequent lift/carry up to 25 pounds)
• Ability to operate a motor vehicle
Working Conditions:
• Work is performed in structured environments, office, community, client’s homes and a variety of settings. When dispatched to private homes, provisions for safety are prearranged. (i.e. some meetings may occur prior to 8:00a.m., after 5 p.m., or on weekends, etc.) Working conditions with some disagreeable factors present such as poor ventilation, uneven temperature, excessive noise, or exposure to external elements.
Mentor Criteria:
• A mentor will be personable and patient, with good, open communication skills. A mentor will be knowledgeable in SEABHS systems and procedures. A mentor will be a self motivated individual with the ability to positively support their peers.
Mentor Scope of Responsibility:
• A mentor provides side by side, hands on shadowing, with consistent and constructive feedback. The mentor oversees accuracy, as well as verbal and visual skills with on-going communication to the direct supervisor.
Career Ladder:
• Case Manager II
• Case Manager III
• Clinical Associate
Career Ladder Traits:
• Analytical/ Problem Solving
• Self Motivated
• Organization Awareness/Resource
• Interested in Personal Growth
• Detail Oriented
Career Ladder Skills:
• Willingness to Learn
• Willingness to Continue Education
• Ability to take on projects.
Developmental Needs for Career Ladder
• Experience
• Additional Education in Field
Employee's Name (Printed) Supervisor's Name (Printed)
Employee's Signature Date Supervisor's Signature Date
Revised HR 11/11/09
