Southeastern Arizona Behavioral Health Services, Inc.
Case Manager I (High Needs)
Reports To: Clinical Supervisor Salary Grade: 20 FLSA: Non-Exempt
Annualized Salary Range: $23,455 through $33,004
Primary Function: This position is established to serve as part of a team of support for consumers and their families/support enrolled in the behavioral health system. It exists as a key role for the purpose of fulfilling The Arizona Vision, which means:
“In collaboration with each consumer and others, Arizona will provide accessible behavioral health services designed to achieve success in school/work, live with their families/support, avoid delinquency and become stable and productive adults. Services will be tailored to the consumer and family/support and provided in the most appropriate setting, in a timely fashion, and in accordance with Agency Recognized Treatment Modalities, while respecting the consumer and family/support’s unique cultural heritage.”
As with all members of our team, this position is expected, above all else, to support services to consumers and families/supports, that meets the following Principles:
? Collaboration with the consumer and family/support
? Emphasis on achieving functional outcomes
? Collaboration with others, including participation in unified assessment, planning and service approaches when consumer or families/supports are involved with multiple systems
? Access for consumers to a comprehensive array of sufficient behavioral health services to meet their needs
? Agency recognized treatment modalities
? Most appropriate setting
? Timeliness
? Services tailored to the consumer and family/support
? Stability in placements
? Respect for the consumer and family/support’s unique cultural heritage
? Independence, and
? Connection to natural supports.
All members of our team are expected to practice in a manner that is consistently mindful of our Arizona Vision and Principles.
Responsible for, providing case management and coordination of services to consumers and their family/support with serious behavioral health issues in a way that includes families as professional partners of the consumer’s Collaborative Team under the principles of the Strengths Based Arizona Vision and Practice Model. Directly responsible to the Clinical Supervisor or the Clinician III for administrative and clinical issues regarding administration, discharge, and utilization management issues, while in conformance with accepted social work practice and the agency’s program definition and policies. The Facilitator will bring the teams together and serve as a facilitator and/or team member; and see that the Plan is carried out.
Specializations: (Age Specific, Disability, Language, Other Target Populations)
Check All that Apply
__Serious Mental Illness __Adult Substance Abuse
__Adult General Mental Health __Geriatric General Mental Health
__Geriatric Substance Abuse __Child/Adolescent General Mental Health
__Child/Adolescent Substance Abuse
Domestic Violence __Perpetrator __Children/Adolescent __Adult Victim
Bilingual (English/Spanish) __Speak __Read __Write Other Language: __________
Minimum Qualifications: High School Diploma/GED and one (1) year of behavioral health experience. Must possess a valid Arizona Driver's License. Must become certified in First Aid, CPR and CPI, within six (6) months of hire. Must be able to obtain Fingerprint Clearance. Must be 21 years of age or older.
Competencies:
? Ability to work with families/supports, caring for consumers with behavioral health issues.
? Knowledge of symptomatology of agency clients’ diagnosed mental disorders addictions.
? Knowledge of indications, common side effect, reactions and interactions of medications prescribe for self-administration by agency clients.
? Knowledge of community resources for obtaining assistance when needed.
? Knowledge of consumer record keeping of client activities and progress toward treatment goals and objectives.
? Ability to implement the Arizona Vision and Principles for client’s behavioral health.
? Knowledge of Managed Care Systems.
? Knowledge of Provider Networks.
? Knowledge of case management/coordination roles and responsibilities.
? Knowledge of case management/coordination procedure and resources.
? Knowledge of characteristics of behavioral health issues and levels of acuity.
? Ability to communicate well verbally and in writing.
? Ability to maintain confidentiality of all client matters and handle organization confidential matters with discretion.
Tasks:
• Coordinate closely with IICM in cases transferring to out-of-home placement or back into the community from out-of-home placement.
? Become skilled in building Team to include the following: initially and on-going, recognize, define and plan for crisis and safety issues; plan, participate in and evaluate effectiveness of meetings; help link team members and educate them in the Team process.
? Ensure that all necessary intake/ screening, evaluation data, diagnostics are completed as required by participating agencies.
? Assists in completion of strengths and cultural discovery and in ongoing assessment of client and family’s needs.
? Participates in the development and implementation of the Youth and Family Services Plan.
? Identifies the strengths, needs and options with the Team members and facilitates the implementation using formal and informal supports.
? Assist families in obtaining resources and act as advocate when needed to assist in obtaining these resources.
? Establishes and maintains effective working relationships with professional staff and community organizations.
? Works with families as partners.
? Maintains current documentation of contact with the child and family and services received/provided.
? Ensure client rights are upheld.
? Coordinate all necessary Team meetings.
? Meets frequently with children and families in their preferred setting and provides direct case management and crisis intervention services.
? Provides facilitation for Team meetings.
? Participates in cross training to become familiar with the roles of other Team members and collaborating systems.
? Networks with community organizations, schools, state agencies, law enforcement and family members to ensure holistic approach to treatment.
? Conduct ongoing case reviews with Team.
? Develops and implements the crisis/safety plan with the Team.
? Links with prevention and clinical services where appropriate for meeting consumer and family’s mental health needs.
? Assist with transportation as needed.
? Participates in all significant meetings involving the Consumer and Family/Support. (e.g., IEP’s, court hearings, medication reviews, and foster care review boards.)
? Maintains clinical records in accordance with agency policy and procedures.
? See Working Conditions.
? Performs other duties as assigned.
Accountability: Case Manager I (High Needs), works under general supervision, following well-defined supervisor direction. The Facilitator I is responsible for projects or functions; no supervisory responsibility for people.
Behavioral Skills Required:
• Coping: Able to maintain a mature, problem-solving attitude while dealing with interpersonal conflict, hazardous conditions, personal rejection, hostility, or time demands.
• Tolerance of Ambiguity: Able to withhold actions or speech in the absence of important information; deal with unresolved situations, frequent change, delays, or unexpected events.
• Decisiveness: Able to make decisions on available information and take action; make commitments and not change decisions when challenged; deal with emergencies as necessary.
• Spoken Communications: Able to clearly present information through the spoken word; influence or persuade others through oral presentations in positive or negative circumstances; listen well.
• Assertiveness: Able to maturely express one's opinions and feelings in spite of disagreement; accurately communicate to others regardless of their status or position.
• Energizing: Able to create positive energy (motivation) in both individuals and groups.
• Compliance and Direction: Able to relate to routine operations in a manner that is consistent with existing solutions to problems; to conform to established policies and procedure; log work activities/
• Alertness: Able to be attentive to all aspects of the environment, while working; to monitor environment during routine activity.
• Analytical Problem Solving: Able to use a systematic approach in solving problems through analysis of problem and evaluation of alternative solutions; use logic, mathematics, or other problem-solving tools in data analysis or in generating solutions.
• Goal Setting: Able to define realistic, specific goals and objectives; to prioritize objectives.
• Written Communication: Able to write clearly and effectively present ideas and to document activities; to read and interpret written information.
• Commitment to Task: Able to start and persist with specific courses of action while exhibiting high motivation and a sense of urgency; willing to commit to long hours of work and make personal sacrifice in order to reach goals.
• Interaction: Able to communicate with others in a warm and helpful manner while simultaneously building credibility and rapport.
• Perceptivity: Able to interpret verbal and non-verbal behavior; to develop accurate perception and understanding of others' feelings, needs, values, and opinions; to be sensitive to and aware of personality differences and conflicts.
• Empathic: Ability to remain objective and not become judgmental in varying scenarios
• Creativity: able to develop unique and novel solutions to problems; use intuition and a new way of thinking to give birth to new ideas; to present information in an attention-getting and interesting manner.
• Versatility: Able to modify one's own behavioral style to respond to the needs of others while maintaining one's own objectives and sense of dignity.
• Team Building: Able to work with people in such a manner as to aid in building high morale and group commitments to goals and objectives.
• Decision Making and Problem Solving: able to take action in solving problems while exhibiting judgment and a realistic understanding of issues; able to reason; even when dealing with emotional topics.
• Leadership: Able to influence the actions and opinions of others in a desired direction; to exhibit judgment in leading others to worthwhile objectives.
• Client/Customer Service Orientation: Demonstrates concern for meeting internal and external customers' need in a manner that provides satisfaction for the customer within the resources which can be made available and anticipates additional needs of customers.
• Adaptability/Flexibility: Adapts easily to change, sees the merits of differing positions, and adapts own positions and strategies in response to new information or changes in a situation.
• Personal Growth/Attention to Development: Desires to improve and develop self; sets own development challenges and volunteers to learn.
• Reliability: Instills confidence in others due to proven consistent and positive outcomes.
• Initiative: Evaluates, selects, and acts on various methods and strategies for solving problems and meeting objectives before being directed or forced by events; self-directed rather than passively complying with instructions or work orders.
• Teamwork and Collaboration: Able to develop cooperation and collaborative work efforts toward solutions which generally benefit all involved parties.
Cognitive Requirements: Job requires solid reading/comprehension and verbal/written skills, the ability to gather and interpret moderately complex information and the ability to analyze and resolve problems of limited scope and complexity.
Continuous Education: Employees will be expected to participate in continuous learning, Competency building and maintenance of competency skills. New employees, specifically, who provide direct services, require forty-eight hours of in-service training the first year and twenty-four hours per year thereafter.
Physical Requirements:
• Use a Personal Computer of telephone up to five hours a day
• Frequent long, irregular hours
• Frequent and/or prolonged travel
• Occasional reaching, bending, stooping, kneeling or crouching
• Frequent standing or moving throughout facility
• Light physical effort (infrequent lift/carry up to 25 pounds)
• Ability to operate a motor vehicle
Working Conditions:
• Work is performed in structured environments, office, community, client’s homes and a variety of settings. When dispatched to private homes, provisions for safety are prearranged. Working hours are flexible in order to ensure accessible services to clients, families and other agencies (i.e. some meetings may occur prior to 8:00a.m., after 5 p.m., or on weekends, etc.). Working conditions with some disagreeable factors present such as poor ventilation, uneven temperature, excessive noise, or exposure to external elements. When working in facilities other than those owned or leased by SEABHS, accommodations may not be achieved.
Performance Metrics:
• Number of families able to facilitate own team
• Number of natural supports developed
• Number of meetings per month
Mentor Criteria:
• A mentor will be personable and patient, with good, open communication skills. A mentor will be knowledgeable in SEABHS systems and procedures. A mentor will be a self motivated individual with the ability to positively support their peers.
Mentor Scope of Responsibility:
• A mentor provides side by side, hands on shadowing, with consistent and constructive feedback. The mentor oversees accuracy, as well as verbal and visual skills with on-going communication to the direct supervisor.
Career Ladder:
• Case Manager II (High Needs)
• Coach
Career Ladder Traits:
• Analytical/ Problem Solving
• Self Motivated
• Creative
• Interested in Personal Growth
• Dependable
• Assertiveness
Career Ladder Skills:
• Willingness to take on more responsibility.
• Willingness to continue education.
• Ability to take on projects.
Developmental Needs for Career Ladder
• Experience
• Additional Education in Field
• Leadership Development
• Conflict Resolution
• Certification
Employee's Name (Printed) Supervisor's Name (Printed)
Employee's Signature Date Supervisor's Signature Date
Revised HR 11/11/09
