Primary Function: Under direction from the Site Administrator, responsible for the coordination and supervision of administrative and clinical services for designated Hub or assigned area within the Hub, within the context of the system-wide protocol.
Specializations: (Age Specific, Disability, Language, Other Target Populations)
Check All that Apply
__Serious Mental Illness __Adult Substance Abuse
__Adult General Mental Health __Geriatric General Mental Health
__Geriatric Substance Abuse __Child/Adolescent General Mental Health
__Child/Adolescent Substance Abuse
Domestic Violence __Perpetrator __Children/Adolescent __Adult Victim
Bilingual (English/Spanish) __Speak __Read __Write Other Language: __________
Minimum Qualifications: Proficiency in all concepts, practices and procedures related
To field/area of work as well as a broad understanding of
Functional theory/principles typically acquired through a
Master’s degree in Social Work, Psychology, Counseling
Or related field and one year supervisory experience in
Managed care setting.
Competencies:
• Knowledge of contract deliverables and application to clinical records, reporting and documentation forms
• Ability to demonstrate strong leadership and organizational skills
• Ability to manage systems and motivate people
• Ability to demonstrate cultural proficiency
• Ability to apply best practices to drive outcomes
Tasks:
Administration
• Ensures a professional environment
• Engages in continuous outreach efforts to identify persons with behavioral health disorders and promote public awareness of treatment facilities available.
• Coordinates service data and client tracking systems to ensure appropriate service delivery and reimbursement.
• Participating member of SEABHS’ Operations and Clinic Management Teams.
• Maintains effective and efficient collaborations within HUB.
Risk Management
• Report of critical incidents within the timeframes as defined within SEABHS policy.
• Identifies, assesses and addresses risk management issues with regards to clients, staff, practices and policies.
• Ensures confidentiality of client, employee and organizational information.
Compliance
• Ensures contractual deliverables are met and fulfilled to the satisfaction of contracting agencies and funding sources.
• Ensures no repeat deficiencies for Hub and ensures implementation for plans of correction.
• Ensures fidelity to the Family Team model.
• Ensures compliance within the guidelines and standards of C.A.R.F. or other accreditation bodies.
• Participate in program planning and monitoring activities.
• Conducts oversight of service delivery system and documentation.
• Completes program reviews in accordance to QM, contract and SEABHS guidelines.
• Ensures that relevant policies and procedures are communicated to staff, clients and stakeholders.
• Monitors internal management information systems to ensure operational and fiscal compliance.
• Collaborates in development of strategies for continuous quality improvement of and compliance of fiscal, administrative and clinic operations.
Personnel
• Ensures and promotes an environment of Coaching, Learning and Teaching.
• Primary supervisory authority for assigned Hub, both clinical and administrative staff, including hiring and terminations.
• Conducts employee supervision and evaluations for assigned staff.
• Participates in staffing training and development planning sessions.
Accountability: Works under functional direction and clearly defined objectives, which are reviewed on a broader frequency such as monthly, quarterly or annually; responsible for overall operation of organizational unit.
Behavioral Skills Required:
• Coping: Able to maintain a mature, problem-solving attitude while dealing with interpersonal conflict, hazardous conditions, personal rejection, hostility, or time demands.
• Tolerance of Ambiguity: Able to withhold actions or speech in the absence of important information; deal with unresolved situations, frequent change, delays, or unexpected events.
• Decisiveness: Able to make decisions on available information and take action; make commitments and not change decisions when challenged; deal with emergencies as necessary.
• Spoken Communications: Able to clearly present information through the spoken word; influence or persuade others through oral presentations in positive or negative circumstances; listen well.
• Assertiveness: Able to maturely express one's opinions and feelings in spite of disagreement; accurately communicate to others regardless of their status or position.
• Energizing: Able to create positive energy (motivation) in both individuals and groups.
• Compliance and Direction: Able to relate to routine operations in a manner that is consistent with existing solutions to problems; to conform to established policies and procedure; log work activities.
• Alertness: Able to be attentive to all aspects of the environment, while working; to monitor environment during routine activity.
• Analytical Problem Solving: Able to use a systematic approach in solving problems through analysis of problem and evaluation of alternative solutions; use logic, mathematics, or other problem-solving tools in data analysis or in generating solutions.
• Goal Setting: Able to define realistic, specific goals and objectives; to prioritize objectives.
• Written Communication: Able to write clearly and effectively present ideas and to document activities; to read and interpret written information.
• Commitment to Task: Able to start and persist with specific courses of action while exhibiting high motivation and a sense of urgency; willing to commit to long hours of work and make personal sacrifice in order to reach goals.
• Interaction: Able to communicate with others in a warm and helpful manner while simultaneously building credibility and rapport.
• Perceptivity: Able to interpret verbal and non-verbal behavior; to develop accurate perception and understanding of others' feelings, needs, values, and opinions; to be sensitive to and aware of personality differences and conflicts.
• Empathic: Ability to remain objective and not become judgmental in varying scenarios
• Creativity: Able to develop unique and novel solutions to problems; use intuition and a new way of thinking to give birth to new ideas; to present information in an attention-getting and interesting manner.
• Versatility: Able to modify one's own behavioral style to respond to the needs of others while maintaining one's own objectives and sense of dignity.
• Reading the System: Able to recognize and use information about organizational climate and key individuals to accomplish legitimate organizational goals; be aware of the importance of timing, politics, and group commitments to goals and objectives.
• Team Building: Able to work with people in such a manner as to aid in building high morale and group commitments to goals and objectives.
• Decision Making and Problem Solving: Able to take action in solving problems while exhibiting judgment and a realistic understanding of issues; able to reason; even when dealing with emotional topics.
• Leadership: Able to influence the actions and opinions of others in a desired direction; to exhibit judgment in leading others to worthwhile objectives.
• Organizational Awareness/Resourcefulness: Demonstrates a comprehensive sensitivity to power and influence relationships in own organization. Able to identify key people who influence particular decisions.
• Client/Customer Service Orientation: Demonstrates concern for meeting internal and external customers' need in a manner that provides satisfaction for the customer within the resources which can be made available and anticipates additional needs of customers.
• Adaptability/Flexibility: Adapts easily to change, sees the merits of differing positions, and adapts own positions and strategies in response to new information or changes in a situation.
• Personal Growth/Attention to Development: Desires to improve and develop self; sets own development challenges and volunteers to learn.
• Reliability: Instills confidence in others due to proven consistent and positive outcomes.
• Initiative: Evaluates, selects, and acts on various methods and strategies for solving problems and meeting objectives before being directed or forced by events; self-directed rather than passively complying with instructions or work orders.
• Teamwork and Collaboration: Able to develop cooperation and collaborative work efforts toward solutions which generally benefit all involved parties.
Cognitive Requirements: Job requires accomplished verbal/written skills and/or advance math skills, and the ability to: 1) read, comprehend, interpret and analyze complex procedures/information and/or technical documents/specifications; 2) resolve unusual complex problems; and 3) serve as internal and external spokesperson or the organization.
Continuous Education: Employees will be expected to participate in continuous learning, competency development and maintenance of competency skills. New employees who provide direct services, require forty-eight hours of in-service training the first year and twenty-four hours per year thereafter.
Physical Requirements:
• Use a Personal Computer of telephone over five hours a day
• Occasional reaching, bending, stooping, kneeling or crouching
• Infrequent moderate physical effort (lift/carry up to 25 pounds)
Performance Metrics:
• New staff training successfully completed within the first 30 days.
• The site is 90 – 100% meeting contractual compliance.
• Supervision Hours met for assigned staff.
• Annual training requirements met for all staff.
• No repeat deficiencies on annual licensure renewal.
• Operations and Clinical practices reflect those outlined in C.A.R.F.
• 100% of employee evaluations completed within 60 days.
• Completion of staff peer reviews or initial observations for PSO within 60 days of hire or due date.
Mentor Criteria:
• A mentor will be personable and patient, with good, open communication skills. A mentor will be knowledgeable in SEABHS systems and procedures. A mentor will be a self motivated individual with the ability to positively support their peers.
Mentor Scope of Responsibility:
• A mentor provides side by side, hands on shadowing, with consistent and constructive feedback. The mentor oversees accuracy, as well as verbal and visual skills with on-going communication to the direct supervisor.
Working Conditions:
• Work is performed in structured environments, office, community, client’s homes and a variety of settings. When dispatched to private homes, provisions for safety are prearranged. Working hours are flexible in order to ensure accessible services to clients, families and other agencies (i.e. some meetings may occur prior to 8:00a.m., after 5 p.m., or on weekends, etc.)Working conditions with some disagreeable factors present such as poor ventilation, uneven temperature, excessive noise, or exposure to external elements.
