Southeastern Arizona Behavioral Health Services, Inc.
Job Coach / Job Developer I (Janitorial)
Reports To: Vocational Services Director Salary Grade: 20 FLSA: Non-Exempt
Annualized Salary Range: $23,455 - $36,387
Primary Function: Primary purpose of this position is to develop and implement services to assist SEABHS clients to obtain and maintain employment. Work includes but is not limited to accompanying clients to business/ employment sites, overseeing work training and providing assistance in acquiring employment and developing job skills. Other duties may include soliciting work for work crews, developments of job leads, and educating clients about the world of work.
Specializations: (Age Specific, Disability, Language, Other Target Populations)
Check All that Apply
_x_Serious Mental Illness _x_Adult Substance Abuse
_x_Adult General Mental Health __Geriatric General Mental Health
__Geriatric Substance Abuse __Child/Adolescent General Mental Health
__Child/Adolescent Substance Abuse
Domestic Violence __Perpetrator __Children/Adolescent __Adult Victim
Bilingual (English/Spanish) __Speak __Read __Write Other Language: __________
Minimum Qualifications: High School Diploma/GED. One (1) year of documented experience (preferably working with individuals with disabilities and involved in the provision of vocational rehabilitation services) or equivalent relatable industry experience. Required certification: Job Coach (can be obtained within 1 year of hire.)
Competencies:
• Ability to pass fingerprint clearance
• Experience / education in business, rehabilitation, counseling, social work, or area of expertise needed for work assignment..
• Experience working with people with disabilities or supervising and training staff.
• Ability to think creatively and work independently.
• Ability to communicate effectively with employers and clients.
• Have knowledge in Work Behavior-Support Training, Job Analysis, Job Development and Marketing to employers of RSA Clients’ abilities, Ethics and Boundaries and Disability Awareness.
• Knowledge of development and use of “Natural Supports” in the workplace.
Tasks:
• To ensure that the service user is an active participant in all phases of the Job Placement process.
• To identify potential employment opportunities through accessing existing data, conducting an employment survey and networking.
• To market the Employment Program and services, as well as client abilities to Employers.
• To complete a Job analysis through observing a skilled worker completing the job and identifying appropriate instructional strategies.
• To complete an environmental analysis to access whether the workplace will be supportive environment for a client who may need some level of ongoing support from his / her co-workers.
• To arrange job interviews for the client and attend job interviews.
• To act as an advocate for the client where necessary.
• To provide employment supports to the client, employer, supervisor and co-workers.
• To arrange job interviews for the client and attend job interviews.
• To act assist with the travel arrangements for the client.
• To train and assist the client throughout job placement and where necessary completes the task in accordance with employer standards.
• To report on a regular basis regarding clients progress.
• To respond immediately when issues arise concerning the clients well being.
• To maintain high professional standards and confidentiality at al times.
• To participate when required in case conferences, training and development programs.
• Develop employment opportunities including outsource and enclave work as needed.
• Develop and document progress on client goals and objectives
• Participate in family team process.
• Any other duties assigned from time to time.
Accountability: Reports to and is supervised directly by the Vocational Services Coordinator collaborates closely with designated staff within the Finance Department as identified by the CFO. Employee is also accountable for understanding and complying with policies and procedures, terms of certification, licensure and accreditation standards.
Independent Judgment/Autonomy: Works under general direction, within the parameters of agency/funding source policies and procedures. Works under functional direction and clearly defined objectives, which are reviewed on a broader frequency such as monthly, quarterly or annually.
Behavioral Skills Required:
• Coping: Able to maintain a mature, problem-solving attitude while dealing with interpersonal conflict, hazardous conditions, personal rejection, hostility, or time demands.
• Tolerance of Ambiguity: Able to withhold actions or speech in the absence of important information; deal with unresolved situations, frequent change, delays, or unexpected events.
• Decisiveness: Able to make decisions on available information and take action; make commitments and not change decisions when challenged; deal with emergencies as necessary.
• Spoken Communications: Able to clearly present information through the spoken word; influence or persuade others through oral presentations in positive or negative circumstances; listen well.
• Assertiveness: Able to maturely express one's opinions and feelings in spite of disagreement; accurately communicate to others regardless of their status or position.
• Energizing: Able to create positive energy (motivation) in both individuals and groups.
• Compliance and Direction: Able to relate to routine operations in a manner that is consistent with existing solutions to problems; to conform to established policies and procedure; log work activities.
• Alertness: Able to be attentive to all aspects of the environment, while working; to monitor environment during routine activity.
• Analytical Problem Solving: Able to use a systematic approach in solving problems through analysis of problem and evaluation of alternative solutions; use logic, mathematics, or other problem-solving tools in data analysis or in generating solutions.
• Goal Setting: Able to define realistic, specific goals and objectives; to prioritize objectives.
• Written Communication: Able to write clearly and effectively present ideas and to document activities; to read and interpret written information.
• Commitment to Task: Able to start and persist with specific courses of action while exhibiting high motivation and a sense of urgency; willing to commit to long hours of work and make personal sacrifice in order to reach goals.
• Interaction: Able to communicate with others in a warm and helpful manner while simultaneously building credibility and rapport.
• Perceptivity: Able to interpret verbal and non-verbal behavior; to develop accurate perception and understanding of others' feelings, needs, values, and opinions; to be sensitive to and aware of personality differences and conflicts.
• Empathic: Ability to remain objective and not become judgmental in varying scenarios
• Creativity: Able to develop unique and novel solutions to problems; use intuition and a new way of thinking to give birth to new ideas; to present information in an attention-getting and interesting manner.
• Versatility: Able to modify one's own behavioral style to respond to the needs of others while maintaining one's own objectives and sense of dignity.
• Reading the System: Able to recognize and use information about organizational climate and key individuals to accomplish legitimate organizational goals; be aware of the importance of timing, politics, and group commitments to goals and objectives.
• Team Building: Able to work with people in such a manner as to aid in building high morale and group commitments to goals and objectives.
• Decision Making and Problem Solving: Able to take action in solving problems while exhibiting judgment and a realistic understanding of issues; able to reason; even when dealing with emotional topics.
• Leadership: Able to influence the actions and opinions of others in a desired direction; to exhibit judgment in leading others to worthwhile objectives.
• Organizational Awareness/Resourcefulness: Demonstrates a comprehensive sensitivity to power and influence relationships in own organization. Able to identify key people who influence particular decisions.
• Client/Customer Service Orientation: Demonstrates concern for meeting internal and external customers' need in a manner that provides satisfaction for the customer within the resources which can be made available and anticipates additional needs of customers.
• Adaptability/Flexibility: Adapts easily to change, sees the merits of differing positions, and adapts own positions and strategies in response to new information or changes in a situation.
• Personal Growth/Attention to Development: Desires to improve and develop self; sets own development challenges and volunteers to learn.
• Reliability: Instills confidence in others due to proven consistent and positive outcomes.
• Initiative: Evaluates, selects, and acts on various methods and strategies for solving problems and meeting objectives before being directed or forced by events; self-directed rather than passively complying with instructions or work orders.
• Teamwork and Collaboration: Able to develop cooperation and collaborative work efforts toward solutions which generally benefit all involved parties.
Cognitive Requirements: Job requires accomplished verbal/written skills and/or advance math skills, and the ability to: 1) read, comprehend, interpret and analyze complex procedures/information and/or technical documents/specifications; 2) resolve unusual complex problems; and 3) serve as internal and external spokesperson or the organization.
Continuous Education: Employees will be expected to participate in continuous learning, competency building and maintenance of competency skills. New employees, specifically, who provide direct services, require forty-eight hours of in-service training the first year and twenty-four hours per year thereafter.
Physical Requirements:
• Frequent moderate physical effort (lift/carry up to 25 pounds)
• Infrequent moderate physical effort (lift/carry up to 25 pounds)
Working Conditions:
Work is performed in structured environments, office, community, client’s homes and a variety of settings.
When dispatched to private homes, provisions for safety are prearranged. Working hours are flexible in order to ensure accessible services to clients, families and other (i.e. some meetings may occur prior to 8:00a.m., after 5 p.m., or on weekends, etc.) Working conditions with some disagreeable factors present such as poor ventilation, uneven temperature, excessive noise, or exposure to external elements.
Performance Metrics:
• Position is responsible for at least six (6) successful placement at a level 2 or 3; or any combination that equals 6 placements annually and result in the successful completion of all milestone criterion and full compensation for milestones. OR Develop outsource work at a level that an enclave maintains the ability to be self supporting and offers employment to consumers at or exceeding minimum wage.
• Paperwork is completed in compliance with standard set forth by contracting agencies and submitted in a timely fashion.
• Client, contractor, and employer satisfaction surveys are consistently positive.
• Work quality / Client output is high for outsource contacts and enclave and complaints are dealt with efficiently and in a timely fashion.
Career Ladder:
• Vocational Rehabilitation Coordinator
Career Ladder Skills:
• Read and write.
• Communication.
• Teamwork.
• Prioritizing.
• Coping.
• Problem-solving.
Developmental Needs for Career Ladder
• On the job experience.
• Education in behavioral health or related field.
Mentor Criteria:
• A mentor will be personable and patient, with good, open communication skills. A mentor will be knowledgeable in SEABHS systems and procedures. A mentor will be a self motivated individual with the ability to positively support their peers.
Mentor Scope of Responsibility:
• A mentor provides side by side, hands on shadowing, with consistent and constructive feedback. The mentor oversees accuracy, as well as verbal and visual skills with on-going communication to the direct supervisor.
Employee's Name (Printed) Supervisor's Name (Printed)
Employee's Signature Date Supervisor's Signature Date
Revised 11/19/09
