Southeastern Arizona Behavioral Health Services, Inc.
Clinical Supervisor
Reports To: Program Coordinator Salary Grade: 32 FLSA: Exempt
Annualized Salary Range: $42,122 to $65,345
Primary Function: Responsible for the coordination and supervision of clinical services for a designated site or region within the context of the system-wide protocol in collaboration with the Clinic Director. Family Team participates in clinical staffing, planning and review of client records in accordance with FAMILY TEAM.
Specializations: (Age Specific, Disability, Language, Other Target Populations)
Check All that Apply
__Serious Mental Illness __Adult Substance Abuse
__Adult General Mental Health __Geriatric General Mental Health
__Geriatric Substance Abuse __Child/Adolescent General Mental Health
__Child/Adolescent Substance Abuse
Domestic Violence __Perpetrator __Children/Adolescent __Adult Victim
Bilingual (English/Spanish) Preferred: X_Speak _ X _Read _ X _Write
Minimum Qualifications: Master’s degree in social work, psychology or counseling and licensed by the Arizona Board of Behavioral Health Examiners or eligible and becoming licensed within six months of hire. Requires a minimum of two years experience in the behavioral health field, preferably in a managed care setting. Doctoral degree in psychology, counseling or related field may substitute for experience. Must be fingerprint certified or able to be certified, in accordance with the Arizona Department of Public Safety requirements.
Competencies:
• Able to demonstrate current Arizona State License or able to obtain a state license six months from date of hire.
• Able to demonstrate knowledge and ability to de-escalate volatile client situations.
• Able to demonstrate organizational, leadership and supervisory skills.
• Ability to maintain and protect client confidentiality, both written and spoken.
• Knowledge and ability to demonstrate adherence to cultural competence standards.
• Able to demonstrate the ability to supervise/train on agency recognized treatment modalities for diverse caseload to provide outcome oriented services within brief/managed care parameters .
• Demonstrate understanding of time management/time lines with regard to clinical records, reports and documentation forms.
• Demonstrated willingness and ability to project a professional demeanor when representing the agency, during community assignments, or within collegial relationships within the agency.
Tasks:
Duties and Responsibilities:
• Provides specialized clinical services as necessary.
• Reviews client assessments for appropriateness of diagnosis and assigns cases to service providers.
• Assures clinical components, such as ISPs, progress notes, SALs, and other required paperwork, are complete and within contract timelines/standards.
• Determines appropriateness of discharge and discharge planning activities.
• Conducts case reviews and coordinates activities of service providers to accurately assess medical necessity and facilitate quality care.
• Facilitates implementation of FAMILY TEAM/ principles into day-to-day service delivery.
• Conducts clinical supervision within FAMILY TEAM principles/concepts within a managed care operation. Submits clinical supervision to HR per policy.
• Provides clinical supervision and conducts clinical review of after-hours crisis services, as assigned.
• Assists in the development, implementation and monitoring of site programs in collaboration with the Program Coordinators.
• Clinical supervisors work in Family Team with FAMILY TEAM coaches to ensure fidelity to FAMILY TEAM practices and implementation.
• Family Team participates with the Program Coordinator in conducting performance evaluations of service providers in accordance with personnel policies and procedures.
• Assists Program Coordinator with projects as assigned.
• Family Team participates in system-wide meetings as assigned by the Program Coordinator.
• Responsible to collaborate/communicate with PC to identify, put in place performance improvement plan, and monitor performance issues and to follow HR policies and procedures for corrective action.
• May be assigned to cover for the Program Coordinator in his/her absence.
• Be familiar with and comply with all relevant agency policies, state and federal statutes and regulations.
• Assesses individual and staff training needs and delivers or coordinates training opportunities in collaboration with the Program Coordinators.
• Works in conjunction with MDs for assessing/assuring evaluations and follow-up medications services.
• See Working Conditions.
• Additional duties as assigned.
Accountability: Reports to and is supervised directly by the Program Coordinator. Supervisor is accountable for understanding, implementing and complying with policies and procedures of FAMILY TEAM standards and principles, terms of certification, licensure and accreditation standards.
Behavioral Skills Required:
• Coping: Able to maintain a mature, problem-solving attitude while dealing with interpersonal conflict, hazardous conditions, personal rejection, hostility, or time demands.
• Tolerance of Ambiguity: Able to withhold actions or speech in the absence of important information; deal with unresolved situations, frequent change, delays or unexpected events.
• Decisiveness: Able to make decisions on available information and take action; make commitments and not change decisions when challenged; deal with emergencies as necessary.
• Spoken Communications: Able to clearly present information through the spoken word; influence or persuade others through oral presentations in positive or negative circumstances; listen well.
• Assertiveness: Able to maturely express one's opinions and feelings in spite of disagreement; accurately communicate to others regardless of their status or position.
• Energizing: Able to create positive energy (motivation) in both individuals and groups.
• Compliance and Direction: Able to relate to routine operations in a manner that is consistent with existing solutions to problems; to conform to established policies and procedure; log work activities.
• Alertness: Able to be attentive to all aspects of the environment, while working; to monitor environment during routine activity.
• Analytical Problem Solving: Able to use a systematic approach in solving problems through analysis of problem and evaluation of alternative solutions; use logic, mathematics or other problem-solving tools in data analysis or in generating solutions.
• Goal Setting: Able to define realistic, specific goals and objectives; to prioritize objectives.
• Written Communication: Able to write clearly and effectively present ideas and to document activities; to read and interpret written information.
• Commitment to Task: Able to start and persist with specific courses of action while exhibiting high motivation and a sense of urgency; will to commit to long hours of work and make personal sacrifice in order to reach goals.
• Interaction: Able to communicate with others in a warm and helpful manner while simultaneously building credibility and rapport.
• Perceptivity: Able to interpret verbal and non-verbal behavior; to develop accurate perception and understanding of others’ feelings, needs values and opinions; to be sensitive to and aware of personality differences and conflicts.
• Empathic: Ability to remain objective and not become judgmental in varying scenarios
• Creativity: Able to develop unique and novel solutions to problems; use intuition and a new way of thinking to give birth to new ideas; to present information in an attention-getting and interesting manner.
• Versatility: Able to modify one's own behavioral style to respond to the needs of others while maintaining one's own objectives and sense of dignity.
• Team Building: Able to work with people in such a manner as to aid in building high morale and group commitments to goals and objectives.
• Decision Making and Problem Solving: Able to take action in solving problems while exhibiting judgment and a realistic understanding of issues; able to reason; even when dealing with emotional topics.
• Leadership: Able to influence the actions and opinions of others in a desired direction; to exhibit judgment in leading others to worthwhile objectives.
• Client/Customer Service Orientation: Demonstrates concern for meeting internal and external customers' need in a manner that provides satisfaction for the customer within the resources which can be made available and anticipates additional needs of customers.
• Adaptability/Flexibility: Adapts easily to change, sees the merits of differing positions, and adapts own positions and strategies in response to new information or changes in a situation.
• Personal Growth/Attention to Development: Desires to improve and develop self; sets own development challenges and volunteers to learn.
• Initiative: Evaluates, selects and acts on various methods and strategies for solving problems and meeting objectives before being directed or forced by events; self-directed rather than passively complying with instructions or work orders.
• Teamwork and Collaboration: Able to develop cooperation and collaborative work efforts toward solutions which generally benefit all involved parties.
• Reliability: Instills confidence in others due to proven consistent and positive outcomes.
Cognitive Requirements: Job requires solid verbal/written communication and the ability to: 1) read, comprehend and interpret procedures and moderately complex documents; 2) analyze and resolve difficult human, technical or administrative problems; and 3) interact with senior internal and external personnel on significant matters which often require consideration of activity across organizational functions.
Continuous Education: Employees will be expected to participate in continuous learning, competency building, and maintenance of skills. New employees, specifically who provide direct services, require forty-eight hours of skill training the first year and twenty-four hours per year thereafter.
Physical Requirements:
• Use a PC, computer terminal and/or telephone up to five hours a day
• Frequent long, irregular hours
• Occasional reaching, bending, stooping, kneeling or crouching
• Frequent standing or moving throughout facility
• Infrequent moderate physical effort (lift/carry up to 25 pounds)
• Ability to operate a motor vehicle
Working Conditions:
Work is performed in structured environments, office, community, client’s homes and a variety of settings. When dispatched to private homes, provisions for safety are prearranged. Working hours are flexible in order to ensure accessible services to clients, families and other agencies (i.e. some meetings may occur prior to 8:00a.m., after 5 p.m., or on weekends, etc.) Working conditions with some disagreeable factors present such as poor ventilation, uneven temperature, excessive noise, or exposure to external elements.
Performance Metrics:
• Supervision hours met. (4 hr/month for full time clinical staff)
• 90-100% Contract Compliance
• Staff training hours 48 the first years, 24 thereafter.
• Peer Review Score of 80% or better in accordance with the PSO privileging policy.
• 100% Employee evaluations completed in 60 days
• Completion of staff peer reviews or initial observations for PSO within 60 days of hire of due date.
Computer Skill Requirements:
• Basic Windows
• Basic Word
Mentor Criteria:
• A mentor will be personable and patient, with good, open communication skills. A mentor will be knowledgeable in SEABHS systems and procedures. A mentor will be a self motivated individual with the ability to positively support their peers.
Mentor Scope of Responsibility:
• A mentor provides side by side, hands on shadowing, with consistent and constructive feedback. The mentor oversees accuracy, as well as verbal and visual skills with on-going communication to the direct supervisor.
Career Ladder:
• Clinical Supervisor
• Crisis Coordinator
• Clinician IV
• Clinician Coordinator
Developmental Needs for Career Ladder
• Clinical Coordinator additional OPT experience (differing program knowledge).
Employee's Name (Printed) Supervisor's Name (Printed)
Employee's Signature Date Supervisor's Signature Date
Revised HR 5/6/2009
