Southeastern Arizona Behavioral Health Services, Inc.
Recovery Support Specialist
Reports To: Clinical Supervisor/Clinic Director Salary Grade: 18 FLSA: Non-Exempt
Annualized Salary Range: $21,275 to $29,935
Primary Function: This position is established to serve as part of a team of support for adults and their families enrolled in the behavioral health system. It exists as a key role for the purpose of fulfilling the principles of the Adult Clinical Teams, whose purpose it is to:
“Provide guidance in establishing practice that effectively operationalizes and supports a “team” approach that is consistent with Arizona’s Principles of Person-Centered Planning for all adult behavioral health recipients.”
The Principles of Person-Centered Planning are:
? Services are developed with the understanding that the system has an unconditional commitment to its individual
? Services begin with empathic relationships that foster ongoing partnerships, expect equality and respect throughout the service delivery
? Services are developed collaboratively to engage and empower individuals, include other individuals involved in the individual’s live, including meaningful choice, and are accepted by the individual.
? Services are individualized, strength-based and are clinically sound
? Services are developed with the expectation that the individual is capable of positive change, growth and leading a life of value
Under immediate to general supervision under clinical supervision of the related case manager, the Recovery Support Specialist provides peer support services; serves as a consumer advocate; provides consumer information and peer support for consumers in outpatient and community settings. The Recovery Support Specialist performs a wide range of tasks to assist consumers in regaining control over their own lives and over their own recovery process. The Recovery Support Specialist will role model competency in recovery and ongoing coping skills.
Specializations: (Specialization dependant on assigned case manager: please mark appropriate areas)
Check All that Apply
__Serious Mental Illness __Adult Substance Abuse
__Adult General Mental Health __Geriatric General Mental Health
__Geriatric Substance Abuse __Child/Adolescent General Mental Health
__Child/Adolescent Substance Abuse
Domestic Violence __Perpetrator __Children/Adolescent __Adult Victim
Bilingual (English/Spanish) _X_Speak _X_Read _X_Write Other Language: _Preferred___
Minimum Qualifications: High school diploma or GED preferred, past or current involvement with the adult behavioral health system; demonstrated experience with advocacy; well grounded in your recovery (for a minimum of one year) and any paid work experience in related behavioral health field. Must become fully certified with DPS fingerprinting requirements.
Competencies:
? Effectively teach and role model the value of every individual's recovery experience.
? Model effective coping techniques and self-help strategies
? Assist the individuals in identifying and obtaining community services and resources
? Able to encourage collaboration, use advocacy and have knowledge of the systems of care in the community that he/she is working
? Able to maintain a non-judgmental attitude while responding with empathy and clarity to the individuals they are working with
? Ability to present to small groups or training skills is an asset to this position
? Ability to maintain confidentiality of all client matters and handle organizational confidential matters with discretion, never discussing any activities internal or external with any individual except designed case manager.
? Able to pass fingerprint clearance.
• Ability to adhere to ethical conduct standards.
• Ability to adhere to cultural competence standards.
Tasks:
? Assist individuals in articulating personal goals for recovery
? Assist client in determining the objectives the consumer needs to take in order to reach his or her recovery goals.
? Promotes family participation at all levels within the System of Care
? Assists consumers in creating a Wellness Recovery Action Plan (WRAP)
? Linkages with client's natural supports, to facilitate transitioning levels of recovery and back into the community.
? Utilize and teach problem solving techniques with individuals and groups
? Documentation of services provided on progress notes.
? Works intensively with the client to identify needs, strengths, goals, formal and informal supports, family culture and concerns to be presented in Adult Clinical Team meetings.
? Identifies additional formal supports available in the community and help the client connect with them
? Assists clients in arranging transportation as needed.
? May provide transportation if determined necessary, with agency vehicles.
? Conduct outreach activities to re-engage clients in services.
? See Working Conditions.
? Perform other duties as assigned
Accountability: Recovery Support Specialist will work under the immediate supervision of assigned case manager, following detailed instructions and policies and procedures. This position holds no supervisory responsibility, responsible for own work only.
Behavioral Skills Required:
• Coping: Able to maintain a mature, problem-solving attitude while dealing with interpersonal conflict, hazardous conditions, personal rejection, hostility, or time demands.
• Tolerance of Ambiguity: Able to withhold actions or speech in the absence of important information; deal with unresolved situations, frequent change, delays or unexpected events.
• Spoken Communications: Able to clearly present information through the spoken word; influence or persuade others through oral presentations in positive or negative circumstances; listen well.
• Assertiveness: Able to maturely express one's opinions and feelings in spite of disagreement; accurately communicate to others regardless of their status or position.
• Energizing: Able to create positive energy (motivation) in both individuals and groups.
• Compliance and Direction: Able to relate to routine operations in a manner that is consistent with existing solutions to problems; to conform to established policies and procedure; log work activities.
• Alertness: Able to be attentive to all aspects of the environment, while working; to monitor environment during routine activity.
• Written Communication: Able to write clearly and effectively present ideas and to document activities; to read and interpret written information.
• Commitment to Task: Able to start and persist with specific courses of action while exhibiting high motivation and a sense of urgency; will to commit to long hours of work and make personal sacrifice in order to reach goals.
• Interaction: Able to communicate with others in a warm and helpful manner while simultaneously building credibility and rapport.
• Perceptivity: Able to interpret verbal and non-verbal behavior; to develop accurate perception and understanding of others’ feelings, needs values and opinions; to be sensitive to and aware of personality differences and conflicts.
• Empathic: Ability to remain objective and not become judgmental in varying scenarios
• Team Building: Able to work with people in such a manner as to aid in building high morale and group commitments to goals and objectives.
• Decision Making and Problem Solving: Able to take action in solving problems while exhibiting judgment and a realistic understanding of issues; able to reason; even when dealing with emotional topics.
• Client/Customer Service Orientation: Demonstrates concern for meeting internal and external customers' need in a manner that provides satisfaction for the customer within the resources which can be made available and anticipates additional needs of customers.
• Adaptability/Flexibility: Adapts easily to change, sees the merits of differing positions, and adapts own positions and strategies in response to new information or changes in a situation.
• Personal Growth/Attention to Development: Desires to improve and develop self; sets own development challenges and volunteers to learn.
• Initiative: Evaluates, selects and acts on various methods and strategies for solving problems and meeting objectives before being directed or forced by events; self-directed rather than passively complying with instructions or work orders.
• Teamwork and Collaboration: Able to develop cooperation and collaborative work efforts toward solutions which generally benefit all involved parties.
• Reliability: Instills confidence in others due to proven consistent and positive outcomes.
Cognitive Requirements: Job requires basic written/verbal skills and reading/comprehension of job-related paperwork.
Continuous Education: Employees will be expected to participate in continuous learning,
competence building and maintenance of skills. New employees are required to complete forty-eight hours of skill training the first year and twenty-four hours per year thereafter.
Physical Requirements:
• Use a Personal Computer of telephone up to five hours a day
• Frequent or prolonged travel.
• Occasional reaching, bending, stooping, kneeling or crouching
• Light physical effort (infrequent lift/carry up to 25 pounds)
• Ability to operate a motor vehicle
Working Conditions:
• Work is performed in structured environments, office, community, client’s homes and a variety of settings. When dispatched to private homes, provisions for safety are prearranged. Working hours are flexible in order to ensure accessible services to clients, families and other agencies (i.e. some meetings may occur prior to 8:00a.m., after 5 p.m., or on weekends, etc.) Working conditions with some disagreeable factors present such as poor ventilation, uneven temperature, excessive noise, or exposure to external elements.
Mentor Criteria:
• A mentor will be personable and patient, with good, open communication skills. A mentor will be knowledgeable in SEABHS systems and procedures. A mentor will be a self motivated individual with the ability to positively support their peers.
Mentor Scope of Responsibility:
• A mentor provides side by side, hands on shadowing, with consistent and constructive feedback. The mentor oversees accuracy, as well as verbal and visual skills with on-going communication to the direct supervisor.
Performance Metrics:
• 35% of Total Monthly Productivity is Support/Rehab Services
Computer Skill Requirements:
• Basic Windows
• Basic Word
• Basic Excel
• Knowledge of Email functions, contacts and calendars
Career Ladder:
• BHS
• BMS
• Administrative Support
Career Ladder Traits:
• Continued Education
• Self Motivated
• Dependable
• Good Team Player
• Interested in Personal Growth
• Good Interpersonal Skills
Career Ladder Skills:
• Motivation
• Desire to self improve
• Desire to improve skills
• Good Communication Skills
• Active in Team Building
Developmental Needs for Career Ladder
• Behavioral Health Education
• Advanced Communication Skills
• Team Building
Employee's Name (Printed) Supervisor's Name (Printed)
Employee's Signature Date Supervisor's Signature Date
Revised 11/24/09
