Functions: Secures business from new and existing clients by providing solutions based upon Goodmans' team approach, products, and professional services that ensure client needs are clearly identified and met and that customer expectations are exceeded while maintaining acceptable profit margins.
Experience:
-Experience in design, planning, or related office furniture sales environment.
-Track record of successfully exceeding set goals
Responsibilities include:
- Assist the sales process to orchestrate and coordinate appropriate application of Goodmans' products and services resources to existing customer base and new accounts as assigned.
- Become proficient in all internal processes, policies, procedures and software application tools for sales activities.
- Maintain a professional profile with customers, prospects and fellow employees to enhance the sales process and Goodmans' potential for success.
- Be responsible for maximizing gross margin sales potential/goals while utilizing reasonable, cost effective business practices.
- Develop a working knowledge and sales proficiency for all major manufacturing resources.
- Gain first hand knowledge of key accounts, personnel, product applications, pricing schedules, purchasing processes, and internal "politics"
- Be able to flex normal hours to meet customer and marketing demand levels
- Demonstrated proficiency in quote preparation and processing
- Communicate with fellow team members all information needed by other team members in a timely manner on an ongoing basis
- Act as key interface for the customer and function as their point of contact
- Provide focused pre-sales attention for the salesperson's active customer base by preparing quotes, product specifications, Z-Axis drawings and other materials as required for proposals
- Generate and/or coordinate written and verbal communication with prospects/customers on decisions that affect cost and customer wants, needs and expectations
- Provides outside sales assistance by meeting with clients on site as well as in showroom
- Filing management to include scanning
- Report on competition, sales activity and calls through Velma
- Utilize Microsoft office products (Word, Excel, Power Point and Outlook) to regularly communicate externally and internally
- Build and maintain a comprehensive base of knowledge and success stories
- Support and model Goodmans’ core values.
The qualifications for this role include:
- Bachelor’s degree preferred; a minimum of five years sales or customer management preferred, or nine years combined education/experience.
- Must have 5 years experience in the office furniture industry
- Understands customer satisfaction focus of design and consistently meets or exceeds customer expectations
- In depth knowledge of the contract furniture process: layout and planning, order preparation, order entry and management, account servicing, warehousing, delivery, and installation
- Proficient knowledge of order preparation, product, product discounting, vendor manufacturing and shipping practices
- Strong computer skills with Microsoft Outlook, Excel, Word, Internet researching
- In depth knowledge of 20-20 specification software and Z-Axis
- In depth knowledge of furniture installation drawings
- Must have strong verbal skills and writing abilities to effectively communicate
- Must have strong organizational and management skills
- Must be comfortable working within a sales-goal-focused organization
- Prefer ability to prospect, cultivate, manage and retain a consistent base of business
- Must be a self-starter, think strategically and take the initiative to make “cold” calls
- Must have the ability to work well with a self-managed team of professionals servicing the New Mexico market
Position Requirements
Position Level:
Professional
Hours:
Daytime
Work Arrangement:
Full Time
Employment Type:
Regular
Hourly Rate:
Monthly Salary:
Credentials
Education
Education Level:
Highschool or GED
Major:
Language Proficiency (Other Than English)
Speak:
Read:
Write:
Computer Skills
Typing Speed:
Data Entry Speed:
Computer Skills:
Other
Other Computer Proficiency:
MS Outlook, Excel, and Word. In depth knowledge of 20-20 specification software and Z-Axis software.
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