Functions: Secures business from new and existing clients by providing solutions based upon Goodmans' team approach, products, and professional services that ensure client needs are clearly identified and met and that customer expectations are exceeded while maintaining acceptable profit margins.
Experience:
• Experience in healthcare, planning, or related furniture sales environment.
• Track record of successfully exceeding set goals
Responsibilities:
• Assist the sales process to orchestrate and coordinate appropriate application of Goodmans' products and services resources to existing customer base and new accounts as assigned.
• Become proficient in all internal processes, policies, procedures and software application tools for sales activities.
• Maintain a professional profile with customers, prospects and fellow employees to enhance the sales process and Goodmans' potential for success.
• Be responsible for maximizing gross margin sales potential/goals while utilizing reasonable, cost effective business practices.
• Develop a working knowledge and sales proficiency for all major manufacturing resources.
• Gain first hand knowledge of key accounts, personnel, product applications, pricing schedules, purchasing processes, and internal "politics"
• Be able to flex normal hours to meet customer and marketing demand levels
• Demonstrated proficiency in quote preparation and processing
• Communicate with fellow team members all information needed by other team members in a timely manner on an ongoing basis
• Act as key interface for the customer and function as their point of contact
• Enhance a salesperson's ability to over-perform beyond annual goal expectations
• Provide focused pre-sales attention for the salesperson's active customer base by preparing quotes, product specifications, Z-Axis drawings and other materials as required for proposals
• Generate and/or coordinate written and verbal communication with prospects/customers on decisions that affect cost and customer wants, needs and expectations
• Provides outside sales assistance by meeting with clients on site as well as in showroom
• Filing management to include scanning
Interpersonal and Technical Skills:
• Strong customer service attitude and manner
• Good verbal and written communication skills to interact effectively with a wider range of people
• Is polite and cordial in all interactions
• Is highly responsive to customer requests
• Understands customer satisfaction focus of design and consistently meets or exceeds customer expectations
• In depth knowledge of the contract furniture process: layout and planning, order preparation, order entry and management, account servicing, warehousing, delivery, and installation
• Proficient knowledge of order preparation, product, product discounting, vendor manufacturing and shipping practices
• Strong computer skills with Microsoft Outlook, Excel and Word
• In depth knowledge of 20-20 specification software and Z-Axis
• In depth knowledge of furniture installation drawings
• Proficient typing abilities
• Internet savvy
Position Requirements
Position Level:
Hours:
Work Arrangement:
Employment Type:
Hourly Rate:
Monthly Salary:
Credentials
Education
Education Level:
Highschool or GED
Major:
Language Proficiency (Other Than English)
Speak:
Read:
Write:
Computer Skills
Typing Speed:
Data Entry Speed:
Computer Skills:
Other
Other Computer Proficiency:
MS Outlook, Excel, and Word. In depth knowledge of 20-20 specification software and Z-Axis software.
